FieldIntel Refund & Cancellation Policy

1. The free trial.

Every new workspace starts with a 14-day free trial. No payment card is required, so there is nothing to refund — if FieldIntel is not right for you, simply stop using it. Your workspace pauses at the end of the trial and your data is retained (see the Terms of Service).

2. Cancelling a subscription.

You can cancel at any time from within the application — no email, no phone call required. Cancellation takes effect at the end of the billing period you have already paid for, and you keep full access until then. After that, the workspace pauses and your data remains exportable as described in the Terms of Service.

3. Refunds.

Because you can try everything free before paying, and cancel at any time, subscription fees are non-refundable and we do not give partial-period refunds — for monthly or annual plans, or for unused seats or sites. Exceptions:

• Billing errors. If you were charged incorrectly — a duplicate charge, a charge after cancellation, or a wrong amount — contact us and it will be corrected or refunded promptly.
• Statutory rights. Nothing in this policy limits any non-waivable rights you have under applicable law.

4. Changing your plan.

Adding or removing sites and seats takes effect immediately and is prorated automatically at checkout by Paddle, our payment provider — upgrades are charged pro rata, and reductions are reflected in your next billing period.

5. How charges appear.

Purchases are processed by Paddle, our merchant of record. Charges appear on your statement referencing Paddle, and Paddle issues your invoices and tax receipts.

6. Questions.

Billing questions: contact@infraprosl.com (or reply to any Paddle receipt). We aim to respond within one business day.

Contact. InfraPro (SL) Limited · Company No. SL150526INFRA30204 · 14 Cockerill South, Off Wilkinson Road, Freetown, Sierra Leone